FAQ

Orders that have yet to ship may be cancelled by emailing info@rockswithsass.com. Orders that have already shipped must be returned in order to receive a refund.

Any order updates must be made prior to the order shipping. Please email info@rockswithsass.com to update your shipping address or remove items from your order. Additional items cannot be added to existing orders. Please place a second order to purchase additional items. If your original order has yet to ship, we can combine shipments and
refund any shipping overages per customer request.

Please make sure the shipping address is error-free, as refunds will not be issued for orders with
incorrect or missing address information after they have shipped.

Returns are accepted within 10 days of receipt for items that are unworn and in the original packaging. Shipping returned items back is the responsibility of the customer and only refunds for returned products will be given. Refunds for items returned will be processed the same day they arrive at the shop.

Please send an email to info@rockswithsass.com with your full name and order number to begin the refund process.

Exclusions: Live Sale items are viewed in video format. Returns, order cancellations, or exchanges are not accepted for these items. This keeps the shopping experience running smooth and fair to everyone who shops our Live Sales.

Online: American Express, Mastercard, Visa, Discover, Afterpay, Paypal

In-store: Cash, Apple Pay, American Express, Mastercard, Visa, Discover

Store credit and gift cards: each gift card carries a code you can easily enter when completing
checkout. Click here to find out more about gift cards. Our E-Gift Cards are instantly delivered via e-mail, redeemable on our website or in-store, and they never expire!

We take great pride in offering low prices on quality products all year round. Twice a year we offer site-wide sales. Our first sale is in July for our anniversary and then again in November for Black Friday.

Email subscribers receive an exclusive offer in their inbox once a month! You can subscribe at the bottom of any page of our website.

If you receive an item that is damaged or defective, please email info@rockswithsass.com with photos within 10 days of delivery. Please note that misfit crystal sets are already discounted to take into account the fact that many of the crystals within may be chipped or broken. Please review crystal listings carefully when purchasing: crystals are natural products, and some natural imperfections are to be expected, especially in certain types of stones.

All orders will be shipped out via USPS 1-4 business days from purchase, unless otherwise stated via a banner on the website. Once the post office receives the package, First Class mail is typically delivered in 4-5 business days versus 1-3 business days for Priority mail. Please check the tracking number provided in your order fulfillment email for details about your package.
Please note: once the package is handed over to USPS, it is completely out of our control. We cannot access any additional tracking information or affect the package in any way.

International shipping is available for select countries starting at $13. Total shipping charges will calculate in your cart based on the shipping address and weight. Taxes, tariffs, duties or fees set by the receiving country are the customer’s responsibility. International orders may take up to a month to arrive based on each country’s delivery speeds and customs clearance. Please note due to higher volumes during the holidays/the COVID-19 pandemic, delivery times may be longer.

Please make sure the shipping address is error-free as refunds will not be issued to orders with incorrect or missing address information.

We ship to the following countries: Australia, Brazil, Canada, Denmark, France, Germany, Greece, Hong Kong, Iceland, India, Japan, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Switzerland, Trinidad, United Kingdom, and the US.

If you live in the US and your tracking is showing the package was delivered, but you haven’t received it, please follow these steps before reaching out.

1. Check with other members of the household to see if someone else accepted the package, and check any other locations where packages are typically left at your address.
2. If you live in an apartment, check with your main office.
3. Visit https://usps.force.com/emailus/s/package-inquiry and provide the tracking number. This form will check the GPS location of where your package was scanned and
delivered.
4. Fill out a Missing Mail Search Form through this link: https://missingmail.usps.com/

If further help is needed after taking these steps, please email info@rockswithsass.com.

We use a wide range of shipping materials for our online orders, and we do our best to keep our planet in mind when packing orders, while also being sure your crystals will arrive safely. Our mailers are all made from recycled content and biodegradable. Our tape is entirely plantderived, renewable, and industrially compostable, and our packing peanuts are made from starch and decompose in water leaving no toxic waste.

We believe in giving a second life to the shipping supplies used in the shipments we receive from our suppliers. We often save newspaper, bubble wrap, and packing peanuts to reuse for our online orders. Crystals that are delicate in nature will be wrapped in bubble wrap when necessary.

Our crystal offerings come from all over the world. You will find the country of origin listed in the description of each listing. A high percentage of our pieces come from artisanal lapidaries who work directly with our family owned suppliers. These suppliers pride themselves in paying fair trade prices for these minerals and working with the miners and lapidaries to create a beneficial relationship for all involved.

Some suppliers do not have websites with information on their ethical policies readily available. In cases like this, we ask questions concerning employee pay, age, and working conditions. As most of these businesses are small and family owned, they are happy to talk this through with us and provide photos of their operation.

We do our very best to stay up to date on mining practices throughout the world in order to bring you stones that have mined been in the most ethical way possible. For example, we currently will not be stocking Lapis Lazuli due to its Taliban connections or Jade from Myanmar because of child labor.

All of the crystals we carry are natural with a few exceptions that are always clearly labeled and explained in the description. These exceptions include aura and heat treated crystals (enhanced) and Goldstone (man-made from natural copper).

Aura crystals are created by placing a natural crystal specimen in a vacuum chamber under extreme levels of heat and infused with silver, platinum, and gold particles. The vaporized particles of metal condense onto the crystal’s surface and bond to its form. The crystals and metals are both natural, but the process is considered an enhancement.

Heat treated crystals have been exposed to high temperatures in order to enhance or change the color and clarity. The only example of this we carry is our “Citrine Tumbled Pocket Stone (Heat Treated)”. The majority of Citrine on the market is actually heat treated Amethyst. You can tell the difference between natural and heat treated by the color: heat treated Amethyst is typically more on the orange side than natural Citrine. This practice is very common and accepted in the industry; however, clear labeling is necessary.

Goldstone is a man-made stone that does not form naturally; however, its copper components do, which is why we carry it. To learn more about Goldstone and how it is made, visit our crystal meaning page here.

Read our blog post for a full explanation: Crystals have been used for healing, protection and meditation by civilizations throughout history dating back 40,000 years. These practices have been passed down from generation to generation. Although many people rely heavily on their intuition when working with crystals, we believe it’s also important to understand the overarching science behind this work.

All matter vibrates at different vibrational frequencies. This vibration is called a Dominant Oscillatory Rate or DOR. As humans, we are made up of trillions of DORs as each cell in our body vibrates at its own DOR. Crystals, on the other hand, only have one DOR.

The molecules in a crystal are arranged in a fixed repeating pattern. Unlike humans, this structure makes crystals highly stable, allowing them to easily maintain their DOR. When we bring crystals into our energy field, the process of entrainment begins. Entrainment is when the rhythm of a more stable energy causes another energy to gradually synchronize with it. This is the Universe’s way of bringing energies into balance.

Because of the precise stable energy of crystals, they are used for many things in today’s world. You may not realize it, but you probably use crystals daily. Examples of crystal usage found in day-to-day life include watches, radio, television, radar, computer chips, phones, solar panels, lasers, and more.

All of these examples show that certain crystals act as resonators and transducers of electromagnetic energies. Knowing this fact, it's reasonable to consider the idea that crystals may be capable of transforming and/or magnifying other forms of energy that have not yet been measured by today’s scientific tools. Our crystal offerings are for those who believe in that possibility and are interested in using the powerful stable energy of crystals to align themselves with the vibration of their choosing.

There are some key points that must be understood before using crystals:
1. Because your energy is unique to you, so will be your experience with a particular crystal. Invest time experimenting and use the crystal meaning pages on our website to spark inspiration for your own rituals and practices.
2. Crystals act as tools in your healing journey, not an instant cure. They allow energy to flow more easily and are a tangible representation of your intentions. They are not your healer. You are your own healer.

You can choose the crystal you want to work with based on your intention or your intuition. Use the filter function on our product pages to select the intention you want to focus on (such as abundance, manifestation, or stress relief). This is the easiest way to find the perfect crystal for your situation, and sometimes one you might not have even known you needed!

Another way to make your crystal selection is to use your intuition. Scan through our crystal offerings until a crystal jumps out at you. You may be drawn to its color, pattern, sheen, texture, or other unique characteristics. Read the short description in the listing or click through to its crystal meaning page for a more in-depth explanation of its energy. If the information resonates, it's the one for you!

Read more on the blog!

There are endless ways to incorporate crystal energy into your life. From placement in your home, to accompanying meditations, making crystal grids, creating gem elixirs and more, crystals can be added to your everyday routine with ease. Within each crystal meaning page on our website, we give one placement idea and one ritual example to get you started. Keep in mind that tapping into crystal energy can be as simple as assigning an intention to a stone and keeping that stone nearby.

Cleansing your crystals is up to your own discretion. Some crystal enthusiasts claim it is necessary maintenance for the stone. However, others believe crystals will eventually always return back to their original Dominant Oscillatory Rate or DOR.

There are many methods to cleanse crystals, including, but not limited to: running them under water (make sure your crystal is water safe), exposing them to moonlight, sound therapy (using tuning forks or singing bowls), burying them in the earth, smoke cleansing with herbal wands, visualization, and more. Click here to learn about all methods on our blog!

The shape of a crystal has a huge impact on its energy output, usage, and meaning. For example, raw stones usually carry a much stronger vibration than a tumbled version of the same crystal. To learn more about the meanings behind different crystal shapes, check out our blog post here.

You can either check out our Instagram where every month we pin a Calendar Post with a detailed Live Sale List, so you can get excited for what will be coming up. This list is also available on our Events Page! Each week that we host a Live Sale there will also be previews of some of the items we’ll have available: check them out in our Instagram Stories and Highlights!

Currently we do not have the ability to keep open baskets, due to a lack of space. All orders must be paid for within 24 hours of receiving the Live Sale invoice. If you select in store pick-up for your order, we appreciate your coming as soon as possible to pick up! If you're experiencing extenuating circumstances please reach out to us via Instagram DM or email info@rockswithsass.com

We don’t allow put backs or swaps of any items claimed during our Live Sales. This is not only to keep things fair for anyone else who may have wanted the item you claimed, but also to make sure items don’t get mixed up incorrectly. This way the Live Sale stays on track for everyone!

If this is your first time shopping one of our Live Sales, you’ll need to Direct Message (DM) us a good email address for you! We’ll craft your invoice as soon as possible after the Live Sale, and send it directly to your email inbox. You’ll need to pay within 24 hours of us sending the invoice to keep your account in good standing with us!

If you’re having trouble finding your invoice, be sure to check your Spam and Retail folders first! If all else fails don’t be scared to DM us on Instagram or send us an email to info@rockswithsass.com so we can resend your invoice ASAP.

Unfortunately for everyone: Instagram has a habit of showing your comment on top of everyone else’s on your phone’s screen. Despite this, we will always chose the person who is first to claim on our store’s phone screen during the live! Please trust that we give everyone a fair shot to claim, and also give everyone a fair shot to win our hourly giveaway prizes. Playing favorites is no fun!

Let’s say you’ve been looking forward to a live sale since the start of the month when we announce the themes. If you can’t make it to the Live Sale itself, we have 2 great options for you to be able to get a share in a bit of the Live Sale love.

Before the Live Sale, you can order a Mystery Box! In the notes of the order leave a comment saying you’d like your box to be themed after your desired Live Sale. You can even add in names of the crystals and shapes that you’re dying for. Though we may not be able to honor every request, due to limited quantities! Be sure to get a box that accurately fits your desired budget, so that we can squeeze in as much of your favorite theme as possible!

Congratulations on reaching Opal Tier! We are so happy to be able to offer you an impressive $1000 off coupon for your continued loyalty. All Tier coupons are a one time use coupon, which cannot be split onto multiple purchases. If you’d like to place a website order for using your $1000, you’ll be able to do so by just putting your desired items into your cart and then adding your unique coupon code into the discount code section at checkout!

However, if you’d like to use your Opal Tier coupon on a Live Sale, you’ll have to follow one important guideline: only $400 of the total $1000 can be live sale exclusive crystals & other live-sale only items (such as exclusive decks, candles, etc.) and the remaining $600 must be selected from existing website or in store stock!

We are more than happy to give Opal coupon users an in depth look at the crystals, statement pieces, and other in store exclusive items. We’ll contact you through Instagram’s DM feature, and ask you if there’s anything in particular your looking for! Be sure to also check out all of our website offerings to see if there’s anything on there you’d like to add to your order!

The reason why we’ve put this limit on the Opal Tier coupon is so our Live Sale table isn’t completely sold out by one or two people who have a $1000 coupon. For some of our sales, that could be almost a half of the items on the table! Our customers all look forward to their favorite themes and brand new crystals, so this is just our way of making it as fair as possible for everyone.

Although Rocks with Sass started as a jewelry business, we now focus primarily on crystal specimens. We are no longer offering custom jewelry services and instead periodically release new jewelry styles for purchase.

Rocks with Sass is a retail-only store. We are not set up for wholesale purchases. As with any business, our list of suppliers is proprietary information and will not be shared. It takes an enormous amount of time, dedication, and funds to craft a list of trusted suppliers. We wish you all the best in finding the right suppliers for you and your business.

You are welcome to share Rocks with Sass photos on your Instagram or other social media sites as long as clickable credit is clearly given in the caption. Photos may not be used to advertise or sell products of any kind. Every photo posted on this website and our social media is protected by the Digital Millennium Copyright Act of 1998 and is the property of Rocks with Sass LLC.

Chances are you’re already a member!

If you’ve provided an email address during in store check out, or if you’ve purchased with us online & added an email address to your order: That email address is now connected to your loyalty points! All you need to do to access them and reap the benefits is create a password on our website.

Once you’re logged in you can find out how many loyalty points you have, and what Tier you are by finding the Rewards function on the left hand side of your screen. On mobile it will appear as a small purple gift icon, and on desktop it will say Rewards next to it. There you can see your point total, convert your points into coupons, and see your current tier (Amethyst, Fluorite, Tourmaline, or Opal!)

Once you’re logged in to your account, you can add your birthday by finding the Rewards function on the left hand side of your screen. On mobile it will appear as a small purple gift icon, and on desktop it will say Rewards next to it. There you can see a tab which says ‘Earn Points’ by the stack of coins icon. The bottom option will allow you to add your Birthday, however you won’t be able to edit it later, so be sure to double check before you press enter.

Please feel free to complete any of the tasks that give you bonus points while you’re there, like subscribing to our Newsletter and following us on Instagram!

For every dollar you spend, you’ll earn a loyalty point! Once you get up to 200 loyalty points, you’ll get a $10 dollar off coupon. You can only redeem up to 800 loyalty points at a time, for a $40 off coupon. Spending your loyalty points doesn’t effect your progress towards any reward tiers. Your points themselves never expire, however when you redeem them for a coupon code the coupon code itself DOES expire. Be sure you’re ready to use your coupon within 3 days of activation!

The more you spend with us, the higher tiers you can achieve! Each tier you hit will offer you a unique coupon code in the following amounts:

Spend $500 to hit Amethyst tier and earn a $25 off coupon

Spend $1000 to hit Fluorite tier and earn a $100 off coupon

Spend $2000 to hit Tourmaline tier and earn a $300 off coupon

Spend $5000 to hit Opal tier and earn a $1000 off coupon

These tier coupons are a way we show our shoppers appreciation for shopping with us. Your tier coupons never expire, so you can save them for a rainy day if you so desire!